advocatkyeiv.com · Legal
Cancellation and Refund Policy
This Policy covers festival trips sold by advocatkyeiv.com (PE, EDRPOU 32001382), Office 7, Business Center Horizon, 14 Khreshchatyk Street, Kyiv, 01001, Ukraine. It forms part of the distance contract under the Law of Ukraine “On Electronic Commerce” No. 675-VIII, Article 7, and the Law of Ukraine “On Protection of Consumer Rights” No. 1023-XII.
1. Before booking
We disclose the price, payment schedule, cancellation terms and risks before booking. As tour organizer we provide tourist service, contract and safety information under the Law of Ukraine “On Tourism” No. 324/95-VR. Promotional claims are accurate and identifiable under the Law of Ukraine “On Advertising” No. 270/96-VR.
2. Cancellation by the traveller
- Over 30 days: refund less costs incurred.
- 30–15 days: 50% refund.
- 14–7 days: 25% refund.
- Under 7 days: no refund, unless law requires otherwise.
Send requests from the booking email to contact@advocatkyeiv.com or +380 981 344 1024. Approved refunds are paid to the original payment method within 14 calendar days.
3. Changes, minimum numbers, force majeure
If the programme, line-up, venue or timing changes materially, you may accept it, take a credit, or cancel for a full refund of the affected service. If minimum numbers are not reached, we notify you at least 7 days before departure and refund amounts paid. For force majeure (war, official restrictions, natural events, transport failure) we offer rescheduling or a refund less non-recoverable costs, evidenced on request.
4. Complaints
Send complaints to contact@advocatkyeiv.com with booking number and evidence. We reply within 30 calendar days. You may also contact the State Service of Ukraine for Food Safety and Consumer Protection or use the out-of-court dispute route under the Law of Ukraine “On Protection of Consumer Rights” No. 1023-XII.
5. Data and cookies
We process booking data under the Law of Ukraine “On Protection of Personal Data” No. 2297-VI. Non-essential cookies and terminal storage need prior informed consent and can be withdrawn at any time under the Law of Ukraine “On Electronic Communications” No. 1089-IX, Article 110.